Delivery

Delivery 2018-01-22T20:02:47+00:00

HOW DO I PREPARE FOR MY DELIVERY?

Preparing for your delivery:

  • Have an adult, 18 years of age or older, be present to accept any delivery.
  • Re-measure to make sure your new mattress will fit in your home.
  • Clear the room and decide where your new mattress will be placed.

All product arrival dates are tentative and based on manufacturer lead times. If your mattress is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new mattress or its installation, contact our customer service department prior to the delivery installers leaving your home.

You also have the option to pick up your mattress purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.

HOW DO I PICK UP MY MATTRESS PURCHASE?

Preparing for pickup:

  • Call our Customer Service Department to confirm that your mattress is ready for pick up.
  • Re-measure to make sure your new mattress will fit  in your home.
  • Make sure your vehicle is large enough to safely transport your new mattress.
  • Pack rope and blankets to properly secure your new mattress and ensure its safe ride home.
  • Keep in mind that we cannot assist in the securing of your product.
  • Any person picking up a purchase must present a copy of the enclosed invoice and a photo ID, and either be listed or authorized on the invoice. If the person picking up is not listed on the invoice, please call our Customer Service Department.

All product arrival dates are tentative and based on manufacturer lead times. If your mattress is not in stock at the time of purchase the pick up date listed on your invoice may vary based on product arrival.

While you’re picking up: Please inspect all of your new mattress at the time of pick-up. If there are any items that do not meet your approval please inform the Sleep USA employee assisting you.

HAVE QUESTIONS?

Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center by filling out our contact form.

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